Optimize, Streamline, and Mobilise Field Service Operations
- Expedite Assignments
- Gain Control of Remote Field Service Activities
- Improve Communications
- Accelerate Decision Making
- Expedite Assignments
- Gain Control of Remote Field Service Activities
- Improve Communications
- Accelerate Decision Making
Streamline your dispatch system
Service Management
Acumatica Service Management enables you to quickly capture service needs, get them assigned faster, and track progress in real-time. Efficient scheduling drives increased revenue and improves customer satisfaction. Acumatica Service Management software is fully integrated with your ERP, providing seamless integration with inventory, purchasing, and projects. Features include contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.
Scheduling, dispatching and call center
Fully connect your scheduling, dispatching and call center. The visual Dispatch Calendar Board gets the right people to the right service or job every time.
Flexible, automated notifications
Using emails, SMS, or push notifications to alert resources and customers of appointment assignments or modifications, and receive confirmations in real-time.
Gain Control of Field Service Technicians
Track resource commitments and real-time GPS location. Obtain real-time access to the progress of the appointment with status updates, the material used, and detailed notes and pictures.
Intuitive dashboards and powerful analytics
Improve decisions by using drill-down reports and dashboards to access past information and gain insights into future needs. Define metrics for technician utilization and service performance.
Discover the freedom that Acumatica brings
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Streamline your dispatch system
Acumatica Service Management enables you to quickly capture service needs, get them assigned faster, and track progress in real-time. Efficient scheduling drives increased revenue and improves customer satisfaction. Acumatica Service Management software is fully integrated with your ERP, providing seamless integration with inventory, purchasing, and projects. Features include contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.
Streamline Scheduling & Dispatch
Scheduling, dispatching and call center
Fully connect your scheduling, dispatching and call center. The visual Dispatch Calendar Board gets the right people to the right service or job every time.
Improve Communication
Flexible, automated notifications
Using emails, SMS, or push notifications to alert resources and customers of appointment assignments or modifications, and receive confirmations in real-time.
Gain Control of Field Service Technicians
Track resource commitments and real-time GPS location. Obtain real-time access to the progress of the appointment with status updates, the material used, and detailed notes and pictures.
Accelerate Decision-Making
Intuitive dashboards and powerful analytics
Improve decisions by using drill-down reports and dashboards to access past information and gain insights into future needs. Define metrics for technician utilization and service performance.
Top 7 Things to Look For in a Field Service Management System
Field Service Edition News
Still undecided? Explore other Acumatica products
Explore Acumatica Products