The company’s Sage 200cloud system supports the business extensively, from finance to commercials, to R&D to manufacturing and more. Leah Hunt, Network & Infrastructure Lead at Scientifica, says, “The importance of Sage 200cloud to our business cannot be overemphasized. It’s the be all and end all – the hub of our business. Every single business function touches it in some way.”
Scientifica wanted to move to the latest version of Sage 200cloud to take advantage of the latest technology and features and took the opportunity to look for a Sage support partner who could manage a major upgrade and offer positive, responsive support. All the company’s master production schedule (MPS) and material requirements planning (MRP) are performed on Sage, requiring specialist experience to handle the upgrade.
Scientifica needed a provider who, in addition to this specialism, could provide proactive advice and guidance on ways to maximise the investment in Sage 200cloud as a whole, while also providing excellent day-to-day technical support.
As part of the process of selecting a Sage partner, Pinnacle and the incumbent provider demonstrated the latest version of Sage 200cloud. According to Leah, “It was obvious from the demo that Pinnacle knew the software inside out. Their knowledge of the system could not be faulted. In fact, they had shone from our first contact with them.”
With Pinnacle the partner of choice, the system upgrade project began. It was code-named ‘Molten’, because it was core to everything the company does. It’s a measure of just how critical Sage 200cloud is to the business.
Scientifica regarded upgrading to a new version as a chance to review its use of the system overall. Leah says, “Moving to a new version of the software was a big step for us, but it created the perfect opportunity to do a close analysis of how we need the system to support the business today and tomorrow. With Pinnacle’s help we’ve made wide-ranging improvements to how we run Sage 200cloud. They enabled us to understand the impact of any single change on other areas of the system.”