Pinnacle has the size and scale to support Pukka Pads' international growth

Sage software has been an integral part of the Pukka Pads story, almost since its inception, from using Sage 50 Accounts in the early days to a wide-ranging deployment of Sage 200 in more recent years. Sage 200 now supports operations at head office in Poole, warehousing in Lutterworth, Leicestershire, and production in Bingley, Yorkshire.

Debbie Lewis, Finance Director at Pukka Pads, comments, “We use virtually all the Sage modules, from finance to stock control, to bill of materials and warehousing, while sales and marketing use Sage CRM.”

Debbie notes, “One of the things we like most about Sage 200 – in fact, the biggest advantage for us – is that the basic off-the-shelf product provides a great foundation. You can then have it bespoked to meet precise commercial requirements and to generate additional information, without having to start from scratch or go down the route of implementing a huge system like SAP.”

With the Sage system being so fundamental to the smooth operation of the Pukka Pads business, having dependable, expert technical support is absolutely essential.

Debbie explains why the company moved to Pinnacle for support some years ago: “Our previous provider did a good job, but they were a two-man business. Without the size and scale to support us as we grew, they could only take us so far. Having realised this, we began to look for a Sage partner with the resources and skills to support us in our growth ambitions. Eventually, we selected Pinnacle and we have now been working with them for over eight years.”

Reviewing the nature of the support that Pinnacle provides, Debbie categorises it into day-to-day technical support and consultancy at key stages in the evolution of the Sage system.